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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  High-demand items do go out of stock on occasion.  Items that are on backorder will show for example:  "Out of stock until Late-June / Early-July - May Be Pre-Ordered - Pre-Orders Strongly Suggested".  Pre-ordering an out-of-stock item is strongly suggested because all orders ship out in the order received, and a very large amount of people do pre-order items that are out of stock, and at times the more popular items can go out of stock immediately once all pre-orders have shipped out, so it's best to pre-order to ensure that your item will ship to you immediately upon coming back in stock.

Please note that dates shown that out-of-stock items will be back in are estimated dates and subject to change.  Date changes are rare but should a change occur you will be notified immediately and be given the option of continuing to wait or canceling and receiving a full refund.

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