Damage and missing pieces is rare, however, if by chance your Kidkraft item is missing a piece, you may simply call Kidkraft at 1-800-933-0771 and they will send the missing pieces out to you at no cost.
Kidkraft's Warranty -
THIS PRODUCT IS WARRANTED SOLELY AGAINST MANUFACTURING DEFECTS FOR A PERIOD OF 90 DAYS FROM THE DATE OF PURCHASE, WHICH WARRANTY RUNS ONLY TO THE ORIGINAL USER OF THE PRODUCT.
IN THE EVENT OF A MANUFACTURING DEFECT, THE PRODUCT WILL BE REPLACED OR THE PURCHASE PRICE REFUNDED, AT THE ELECTION OF THE MANUFACTURER. TO ACTIVATE AND PROTECT THIS WARRANTY, PRESERVE EVIDENCE OF ORIGINAL PURCHASE AND CAREFULLY INSPECT THE CONDITION OF THE PRODUCT PRIOR TO AND AFTER ASSEMBLY, LOOKING FOR MISSING, DEGRADED, BROKEN, IMPROPERLY SIZED OR HAZARDOUS PARTS, INCLUDING PARTS WHICH CAN BE SWALLOWED BY A CHILD, CAUSE A CHILD TO CHOKE, OR OTHERWISE CAUSE INJURY. SUCH PARTS MAY INCLUDE LOOSE SCREWS, EXPOSED NAILS OR SHARP EDGES.
SHOULD YOU OBSERVE ANY DEFECTS, DO NOT USE THE PRODUCT AND IMMEDIATELY NOTIFY THE MANUFACTURER. FAILURE TO DO SO SHALL CONSTITUTE MISUSE. MISUSE, IMPROPER ASSEMBLY, FAILURE TO HONOR A WARNING, FAILURE TO SUPERVISE, INSPECT OR MAINTAIN THE PRODUCT, OR DAMAGE TO THE PRODUCT, WHETHER INTENTIONAL OR INADVERTENT, SHALL INVALIDATE THIS WARRANTY.
TO SUBMIT A WARRANTY CLAIM PLEASE CONTACT KIDKRAFT CUSTOMER SERVICE AT 1-800-933-0771 FOR INSTRUCTIONS ON HOW TO PROVIDE PROOF OF PURCHASE (You may simply log in to your account at akidplace.com and can print a copy of your receipt at any time) AND HOW TO RETURN THE ITEM FREIGHT PRE-PAID.
WE RECOMMEND THAT YOU TEST ALL CLEANING MATERIALS ON THE UNDERSIDE OF ANY SURFACE THAT WOULD NOT BE SEEN DURING NORMAL USE OF THE PRODUCT. IF YOU HAVE QUESTIONS REGARDING THE MAINTENANCE OF THIS PRODUCT PLEASE FEEL FREE TO CALL US.
